Common queries answered
Frequently asked Questions
As orders are 3D printed parts are made to order and shipped once checked. If there is a queue this will delay your order but generally we get all orders out within 1 week.
Orders can be returned within 14 days of receiving, and you have 14 days to return the goods once you have informed us. A refund is then processed within 14 days of receiveing the goods back.
Bespoke items, such as printed parts kit as exempt from this as they are made to order. However, we will are happy to work with you to resolve any issues.
Please use the contact us page to make any changes. These can only be adjusted if the order is still “Processing” once complete it would be too late.
Once payment is received you will be notified by email that your order is being processed. Any subsequent updates are then automatically sent via email. Of course, if something is needed, just contact us directly.
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Please get in contact with us as soon as possible with what you’d like to change it to and we will update this.
We currently only ship to the UK!
Yes, orders will arrive in one package.
Most of the designs can support sleeved cards, please make us aware of this when placing the order as generally this is as simple as scaling up the part slightly. This is not always possible with box inserts as these are often designed to fit the box perfectly, though we can still do best efforts if made aware and communicate with you.